Accounting Managemnt

In: Business and Management

Submitted By apple0604
Words 999
Pages 4
BSC 1) The BSC is a strategic responsibility accounting consequences system that translates an organization‘s mission and strategy into operational objectives and performance measures for four different perspectives: Financial Perspective: It provides a view of performance from the perspective of the shareholders. Customer Perspective: In achieving Customer Value and understand customer value. Internal Perspective: describes the internal processes needed to provide value for customers and owners Learning and growth (infrastructure) perspective defines the capabilities that an organization needs to create long term growth and improvement. 2) Lad indicators monitor progress towards objectives, in nature and measure whether the business remain in control, follow and event. Lead indicators measures future performance and monitor whether the organization is on target with its strategy, future event.
PROBLEM 14.34 (30 minutes) Balanced scorecard: service firm—Tour`…page 720

Objectives 1. Financial Increase profit Improve cash flow

2. Customer Increase market share Improve customer satisfaction -expand customer base

3. Internal Business Increase office cost effectiveness Increase innovative tours -improve quality of product -improve production processes -improve environment performance 4. Learning and Growth Increase environmental knowledge of employees -improve employee satisfaction

Performance Measures Lag Indicators Lead Indicators Profit per tour Average value of each booking Average cost for major tours Number of tours cancelled -return on equity Quality of tour operators -economic value added -Sales Mix - Cost per product -product profitability -num of unit outlet open Market share Number of bookings per week Customer satisfaction survey Number of customer complaints -num of new customers Number of bookings cancelled - num of customers retained Number of…...

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