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Satellite Network Method for Training at Orkin

Atlanta-based Orkin, Inc. is an industry leader in essential pest control services and protection against termite damage, rodents and insects in the United States, Canada, Mexico and Panama. During the past 10 years, the senior executive team at Atlanta-based Orkin, Inc. has watched every aspect of its company grow. However its corporate training and communications model changed little. “We were using a traditional instructor-led training model and had a limited budget,” said Craig Goodwin, director of training for Orkin. “The growing demand for training far exceeded our resources, and we needed to find a way to deliver the necessary training to our employees across North America at a faster rate and at a lower cost.”
Orkin was employing a corporate training model consisting of instructor-led, classroom-style educational programs for its employees. Employees were required to travel to Atlanta to receive training, which resulted in travel costs, lodging and meal expenditures, as well as time out of the office. In addition to meeting corporate training needs, Orkin hoped the solution would provide a more current and interactive corporate communication medium. “When you have 8,000 employees at 400 locations, it is difficult to communicate with everyone effectively, Goodwin said. “We are fortunate at Orkin because our senior executives strongly support employee training. They understand that well-trained employees produce positive business results for our company.” Orkin leaders discussed the future of technology and its effect on corporate training and communication. A satellite network seemed to be the only technology that would provide Orkin with the flexibility and delivery capabilities needed to meet the demands of a rapidly growing company.
“We needed an integrated ideal and corporate…...

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