Caset Study About Pepsi 1993 Issue

In: Business and Management

Submitted By traceeed
Words 598
Pages 3
I. Background Information
Pepsi-Cola’s handling of its 1993 crisis demonstrated remarkable public relations consistency. An issue that pervasively raised is as well attended quickly and resulted positively. A retired meat salesman Tex Triplett, 82, of Tacoma, Washington, and his wife, Mary, 78, reported that while looking into a Diet Pepsi can for a prize-winning word to complete the phrase "Be young, have fun, drink Pepsi," they instead found a syringe. They turned the materials over to their attorney, who then contacted the Pierce County Health Department. A television station went with the story on Thursday, June 10th. KIRO anchorman Gary Justice said that the story merited attention because of a local Sudafed tampering in 1991 that killed two residents, and that needles evoked the fear of AIDS. The Seattle Times reported the story Friday morning, adding that Mary Triplett said that neither she nor her husband had shown signs of being sick.

Another Pepsi-needle claim was made in Washington State on Friday. That weekend, The FDA issued a five-state alert advising consumers to inspect their Diet Pepsi. FDA chief Donald Kessler told the public to empty the contents of the can into a glass or cup before drinking. On Sunday night came a similar claim from a woman in the Cleveland area. By 9:30 AM Monday, June 14th, there was another claim. And by the time the day was over, 8 more had been made. At PepsiCo headquarters in Somers, NY the Pepsi public affairs crisis team huddled, hoping that the new reports would not hit the media. But on Monday afternoon, a New Orleans man was telling CNN his syringe story, and by Monday evening it was the number two story on the Associated Press headlines (Ruth Bader Ginsburg being nominated to the Supreme Court was #1). That night, Pepsi crisis counselors decided to fight the media crisis with media. "If you're going to conduct…...

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