Change Management

In: Business and Management

Submitted By ashokpanjwani
Words 732
Pages 3
Change ManageMent
Defining Change Management
Change management has typically been defined as a process involving unfreezing, moving, and refreezing values, practices, and procedures within organizations.1 Unfreezing refers to the creation of a perceived discrepancy between the existing and ideal state of an organization that generates a desire for change and lowers people’s resistance to change. Moving refers to the various processes mechanisms.

Change and Resistance
Change is often resisted by organizational members. The primary reason for resistance is that change requires employees to alter their existing individual and organizational identities. Changing one’s identity can be anxiety provoking and it is common for employees to use strategies such as denial, rationalization, idealization, fantasy, and symbolization to resist change.2

The Role of Communication in Change Initiatives
Communication is key to developing change initiatives and implementing them. Communication can serve many functions during change initiatives.3 • Information sharing: Communication may be used to announce organizational changes and to provide stakeholders with information about the nature, timing, and significance of the change. • Participation: Change agents may create communication processes that actively involve lower-level employees in the planning and implementation of change initiatives or may construct communication processes that emphasize the role of upper-level management and limit lower-level participation. • Vision and Motivation: Communication can be utilized to convey the vision, set the goals, and highlight the important drivers for changing existing organizational attitudes, beliefs, and practices. • Social Support: Change efforts can produce high-levels of anxiety, and communication may be needed to determine employee responses to change, alleviate potential…...

Similar Documents

Change Management

...The psychology of change: understanding the guiding principles of effective change management Most change management models in use today are in the form of a process or set of steps. In fact, the most effective processes or methodologies are based on research and the experiences of change management experts from years of trial and error in the field. However, the underlying lessons and principles that produced these change management processes and tools are not always clear to the practitioner (especially if you are new to the field of change management). In many cases, the guiding principles and lessons-learned are not even discussed as part of the model or tools. The result: you learn the how but not the why. The years of practical experience and knowledge that formed the basis for these processes are not readily available to a person trying to make them work in a specific situation. This new tutorial series goes beyond the activities and tasks of managing change for one simple reason: understanding the “why” makes you better at doing the “how.” Change management is not a matter of simply following steps. No two changes are exactly alike, nor are any two organizations. Following a recipe for change management is insufficient to drive business results. The right approach will be specific to the situation. If you do not understand the why behind your actions as a change management practitioner, changes can fail even when reputable change management processes are......

Words: 1907 - Pages: 8

Change Management

...Restructuring and change management Toolkit for PSA organisers and delegates April 2009 To contribute resources or suggested changes contact the PSA Policy Team Restructuring and change management Toolkit for organisers and delegates This kit contains information and resources to help PSA organisers and delegates plan and organise around change. The first section of the kit provides guidance on the PSA approach to change and how we organise our activity. The second section brings together support materials to be used by organisers and delegates. Contents Our approach to change Planning our activity Sharing information Legal issues Collective agreement change clauses Members with grandparented terms and conditions Pregnant members and members on parental leave Redundancy tax credits 4 5 6 6 6 7 8 8 Support materials Organising checklist Flowchart of standard change process – consultation phase Flowchart of standard change process – implementation phase Advice from the legal team Examples of collective agreement change clauses Brief guidance on value for money and expenditure reviews Information sheet for members and delegates – role of the union in change processes Communications plan template Post-change de-brief sheet Submission tips and template for members Short change management development module Example of an additional engagement protocol 11 12 13 14 19 25 26 28 29 30 32 30 3 Our approach to change Change is a feature of modern......

Words: 9027 - Pages: 37

Change Management

...Implementing an Effective Change Management Strategy Neryl east PublIshed by IN assocIatIoN wIth Implementing an Effective Change Management Strategy is published by ark Group UK/EUROPE OFFICE ark conferences ltd Paulton house 8 shepherdess walk london N1 7lb united Kingdom tel +44 (0)207 549 2500 Fax +44 (0)20 7324 2373 publishing@ark-group.com NORTH AMERICA OFFICE ark Group Inc 4408 N. rockwood drive suite 150 Peoria Il 61614 united states tel +1 309 495 2853 Fax +1 309 495 2858 publishingna@ark-group.com ASIA/PACIFIC OFFICE ark Group australia Pty ltd Main level 83 walker street North sydney Nsw 2060 australia tel +61 1300 550 662 Fax +61 1300 550 663 aga@arkgroupasia.com editor evie serventi eserventi@ark-group.com head of content anna shaw ashaw@ark-group.com Managing director Jennifer Guy jguy@ark-group.com uK/europe marketing enquiries robyn Macé rmace@ark-group.com us marketing enquiries daniel smallwood dsmallwood@ark-group.com asia/Pacific marketing enquiries steve oesterreich aga@arkgroupasia.com IsbN: 978-1-907787-85-0 (hard copy) 978-1-907787-86-7 (PdF) copyright the copyright of all material appearing within this publication is reserved by the author and ark conferences 2011. It may not be reproduced, duplicated or copied by any means without the prior written consent of the publisher. arK1741 Implementing an Effective Change Management Strategy Neryl east PublIshed by IN assocIatIoN wIth Contents Executive......

Words: 1622 - Pages: 7

Change Management

...Change Management MGT 426 July 29, 2013 Change Management The roles of managers and individuals in change management are often intertwined; the organizational arrangement consistently seeks to engage both individual employees and his or her management teams in the course of organizational change. The goal of this is to engage employees and encourage them to adopt a new way of functioning in their careers, and it often falls to the management team specifically tasked with change management to make this process as painless as possible. The change management process usually consists of five parts: the change management team, executives, senior managers, middle managers, supervisors, the project teams, and the project support level (Change Management Learning Center, 2013). When each manages to fulfill their roles, healthy change occurs at the individual employee level, and the change is often successful. The change management team is responsible for developing the change management strategy and plans and is integral to the success of the change. The executives and senior managers launch the changes set forth by the change management team and are known as sponsors for the change. The middle managers and front-line supervisors coach their direct reports through the changes that will imprint on their day-to-day work. The project team manages the technical side of change, and integrates change management into the project plans. The project support functions support the......

Words: 944 - Pages: 4

Management of Change

...Management of Change Management of change process entails controlling and understanding exposure to risks and hazards that can result to poor health or injuries. This concept ensures that risk management is done in an effective and efficient approach. For instance, if an organization is putting in place new machinery, sound management of change process investigates on the risks involved, evaluate the impact and guide the change to reduce negative aspects of the change. In this capacity, the management of the change process ought to be an enabler that provides strategies to respond to changes, with minimal risks involved. This does not only help entities but also protect the staff from hazards (Green & Hauser, p.27). To manage the risk, management of change process embarks on answering seven questions that form the backbone of the process of reducing risks. As the management answers the seven questions, numerous risks associated with the change are reduced (Green & Hauser, p.42). These questions include: a) Who is responsible for raising the change? This seeks to identify individuals who are sponsoring the process and take them accountable for foreseen and unforeseen risks. b) Why are we undertaking the change? This question seeks to evaluate the importance of the change in relative to the objectives of the organization. It is a cost benefits analysis that balances between negative and positive outcomes. c) What benefits are associated with the......

Words: 453 - Pages: 2

Change Management

...Change Management in Action Planning and implementing change in healthcare: a practical guide for managers and clinicians Nadia Gittins and Simon Standish HLSP Institute Why What hat If W How September 2010 Who About tHiS bookLet contentS This booklet is aimed at senior clinicians and healthcare managers who would like help in thinking through, planning and then implementing changes to their healthcare services locally. It provides practical assistance in a way that assumes no prior theoretical background to what is often called ‘change management’. Introduction The Why of change The What of change 3 5 8 10 14 16 17 the booklet is based on HLsP’s experience in supporting individuals and organisations in several countries including nigeria and Russia. Most recently, HLsP designed a successful change management programme conducted for over 400 Iraqi clinicians, administrators and policy makers during 2007-2009. the aim of this programme was to assist participants to become Agents of Change in re-establishing their healthcare system1. there is a wealth of tools and techniques to help with planning and achieving change. Based on HLsP’s experience, the team refined the approach and focused on the tools that really help clinicians to formulate, sell and negotiate their vision of change, and then to plan for successful implementation. the tools presented in this booklet are the ones that clinicians and managers participating in change management......

Words: 6305 - Pages: 26

Change Management

...Winning Change Management Strategies Introduction: The purpose of this paper is to provide a broad overview of the concept of "Change Management." It is written primarily for all those people who are either implementing or undergoing some or other change in their professional or personal life. The paper also describes some of the strategies & tools that have been developed to assist the process of change management. Change management is crucial to the survival and development of organizations, the more effectively they deal with change, the more likely they will be successful. Scope of the Study: The only constant thing in today's world is CHANGE. The size and scope of the ‘change’ being managed can be anything from a national level to an individual level. In this paper I am focusing mostly on Organizational level Change Management but at the same time I must say that the concept can relate to any scale with the minor variation & the process is interlinked which affects various levels Some call it ‘change management’ others label it as ‘continuous improvement’, but the underlying idea is the same:- Finding opportunities to improve the organizations processes as a way to improve overall business performance. Body: a. What is Change Management? b. Why people resist Change? c. Process of Change Management d. Change Management - Strategies &......

Words: 292 - Pages: 2

Change Management

...Relevant Change management Theories There are currently numerous change management theories, many of which have evolved from one of the most influential theories put forth by Kurt Lewin in 1947. The Lewins model for change is one of the earliest models and foundations for change management. The Lewins Model conceived that in order to create change there must be a “modification of those forces that keep a systems behaviour stable” which can be achieved through by increasing “those forces pushing for change, decrease those forces that maintain the current state or apply some combination of both” (text 33). Lewins Model: Kurt Lewin developed the three stage “Lewins model” in 1947. The Lewins model is one of the earliest models and foundations for change management. The Lewins Model conceived that in order to create change there must be a “modification of those forces that keep a systems behaviour stable” which can be achieved through by increasing “those forces pushing for change, decrease those forces that maintain the current state or apply some combination of both” (text 33). The three main stages of the Lewins model consist of unfreezing, moving and refreezing. Unfreezing: involves reducing those forces that maintain the organisations behaviour at its present level. Sometimes achieved by introducing information that shows discrepancies between the behaviours desired by the organisation members and those behaviours currently exhibited. Moving: shifts......

Words: 723 - Pages: 3

Change Management

...is change management? Creasey (2007) noted that change management is the skill of managing the people-side, so that the company can achieve its business outcomes. Any change should take into consideration two things: the technical side and the people side. Change management provides a competitive advantage if the company implements the change process in an effective way which will allow the company to meet the market requirement. If we want to help people to able accept change, there are three goals that should be explained to the employee: the thinking and understanding, the emotional and motivational, and finally the behavioural part. Change management is about making people think, feel and behave. Once the change management is achieved, people will be engaged in the change process and work collectively towards common aims. Why to use change management? As human beings, we fear change. We fear embarrassing situations because we don’t accept to be influenced by others in our life style. Change can cause employees sometimes to react in an inappropriate way. Therefore, the unknown for employees could be scary in a way that can lead them to give up some of their priorities (Glenner, 2013.) We need change management to uncover that unknown. We have to move forward in order to overcome any obstacles that we will face. People resist change because they are afraid if that will take or prevent them from their comfort zone or they may not find stability anymore. Change may...

Words: 672 - Pages: 3

Change Management

...Title: Course Code: HRMT20019 Course Name: Leading and Managing Change Course Coordinator: Dr Ezaz Ahmed Assignment number: 2 Due date: 26/09/2014 Weighting: 60% Student Name: Nadine Fearnley-Gallagher Student Number S0247862 Title: Course Code: HRMT20019 Course Name: Leading and Managing Change Course Coordinator: Dr Ezaz Ahmed Assignment number: 2 Due date: 26/09/2014 Weighting: 60% Student Name: Nadine Fearnley-Gallagher Student Number S0247862 CASE STUDY: SUPER STAR UNIVERSITY CASE STUDY: SUPER STAR UNIVERSITY ARGUMENTATIVE ESSAY ON CHANGE MANAGEMENT ARGUMENTATIVE ESSAY ON CHANGE MANAGEMENT Change is inevitable to every organization irrespective of their size and nature. Challenging the prevalent status quo is the main aim of change. Accepting the new needs is what change strives for. Awareness and acceptance are the two tools of managing change (Adams, Bessant and Phelps, 2006). Change is not hard but dealing with the consequences of change is hard to an organization. The dogma of change is the area where the main difficulty lies. Change management strategic moves help in better flexibility gain in the organization. Future is unpredictable and unseen, so decision making tools need to adapt to the changes to have business sustainability (Bommer, Rich and Rubin, 2005). The case study provided in the discussion paper is based on the learning epitome in Australia, the Super Star University (SSU).......

Words: 3706 - Pages: 15

Change Management

...Change Management Concept Paper Submitted to Northcentral University Graduate Faculty of the School of XXXXXXXXXXX in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF BUSINESS MANAGEMENT by KIM S JOHNSON Prescott Valley, Arizona October 2012 Table of Contents [Note: this is a non-inclusive sample and will vary depending on your subheadings] Introduction………………………………………………………………………………..1 Statement of the Problem………………………………………………………….1 Purpose of the Study………………………………………………………………1 Brief Review of the Literature…………………………………………………………….2 Research Method………………………………………………………………………….3 Appendix: Annotated Bibliography……………………………………………………….6 Introduction [One of the most serious tests associations meet today is managing change. Since steady changes facing some amount of modification and development can and must transpire continuously. Every employee, organization, and position is manipulated by of variables that influence the accomplishment of each sole change attempt. Some workers seem to search for an out and encourage change and next can successfully amend and develop their job presentation as quickly as the change occasion is determined or the change demand is made. Others may be unwilling and may require time and teaching to become prepared to carry and successfully contribute in the recommended changes. Some, nevertheless, may decide not to contribute and may essentially prevent the association's best presentation......

Words: 2451 - Pages: 10

Change Management

...Analyzing failures in change management According to me, Change is an inevitable part of any business. Successful change management is a key to success of any business. Over the years, companies have put their best efforts to manage change in the organization. Alongside organizations’ efforts, researches in the field have been extensive to ensure progress in this area. Despite of all these efforts, organizational change has not reached the success rate which is vital. Complex change processes and the most advanced technologies have shown very marginal improvement in change management. Failure of change leads to a number of factors. Out of all, few are found common and critical to most of the cases. They are discussed in this article. It is found that rather than technology and processes, commitment of the people involved and knowledge from experience plays more important role in change management. Organizational change covers most of the business functions in any organization. Change can be a little change in the system or a large scale change in the business environment which change the complete structure of the business (Allena et al., 2007). It is clear that larger the change, more the impact on business. Along with that there are more complications in the change as it gets bigger. Change management becomes more and more important with the increasing size of change (Weber et al., 2008). In the past, organizations have tried delivering change at their best. They......

Words: 2972 - Pages: 12

Change Management

...QUESTION #1 PART A ANSWER A Introduction Positive organizational change is necessary for an organization and it is considered as need in order to be competitive in the market (Pavletic and Sokovic, 2002). The case discussed in this part also related to a positive change. The desired results against this change is the reduction in manufacturing time, betterment of quality, increasing efficiency of manufacturing and also reduction in personnel cost. This part will include complete process plan that is going to be followed in order to achieve desired and mentioned results. Lean Six Sigma as Proposed Methodology Lean Six Sigma Methodology is a very effective way to have a significant reduction in the lead time in manufacturing units in a company. Lean basically refers to a methodology that improves a company's process, resulting in faster delivery of services and products, and at the same time keeping the costs lower. Six Sigma refers is a methodology that is again related to process improvement, but is predominantly data driven. Making use of the methodologies offered by Six Sigma such as DMAIC (Define, Measure, Analyze, Improve, Control), process variations are reduced, and incapable processes are taken care of (Pavletic and Sokovic, 2002). Post this achievement, Lean methods need to be used which reduce costs of waste using appropriate tools (Laureani, 2012). Reduction in Manufacturing Time Cycle time is reduced using the Lean Six Sigma process, primarily by......

Words: 2347 - Pages: 10

Change Management

...Mean to Manage Change? Learning Objectives By the end of this chapter, you should be able to: • • focus • • • • Describe what it means to manage change. Exhibit a proactive approach to managing change. Identify five types of change. Exhibit a change readiness mind-set. Describe the six change management competencies. Create a performance improvement plan. Change in business, as in life, is inevitable, and the amount, pace, and complexity of change are accelerating at an ever-increasing rate. Thus, whether it is called reengineering, culture change, global execution, or mergers and acquisitions, there is more organizational change to contend with than ever before. Change also impacts our personal lives. We change jobs; our children leave home; and sometimes we move across the country. Thus, the period in which we are living is one in which change is the norm. What does this mean for you? Today, the responsibility for managing change is part of your job description. In fact, everyone in a leadership role must take on the challenge of helping his or her organization change in a way that ensures its future viability and competitiveness. More than anything else, managers who successfully play the role of change agent realize they can no longer approach change in the oldfashioned way, assuming that someone else will take responsibility for managing change. Kevin is an example of how today’s managers need to think about their change leadership......

Words: 6303 - Pages: 26

Change Management

...MANAGEMENT OF CHANGE INTRODUCTION It is said that the only constant thing in life is change. This means that change is to be expected in all aspects of life yet most people find it difficult to adapt to change. Change is so fundamental to all things in the world that it is the most important obstacle to overcome in a game of survival of the fittest. It is constant for all times. Those who adapt to change evolve and become better like the butterfly while those who resist become extinct like the dinosaur. Bill Gates, the founder of Microsoft, believes that people who are reactive and let change overwhelm them or pass them by will perceive change negatively. But those who are proactive seek to understand change and embrace it; the idea of something new is positive, exciting and uplifting. Organisations that have realized the inevitability of change have accepted the onerous tasks of managing it. This unchallengeable fact may have been the reason behind the craving by many to understand change, as a phenomenon from wider and deeper perspectives. Consequently, this perhaps, has attracted to the field of management, a flood of change theories and practices. Peter Drucker defined Management as a multipurpose organ that manages a business, managers, workers and work, while Peterson and Plowman defined Management as the process by which purpose and objectives of a particular human group are determined, clarified and effectuated. According to Harold Koontz, "Management is the art...

Words: 5051 - Pages: 21