Claim Letter

In: Business and Management

Submitted By RichieRich8
Words 452
Pages 2
1650 Ford Court
Grosse Pointe Woods, MI 48236
April 9, 2014

Mr. Michael Seppala
President of Harper Sport Shop
23208 Greater Mack Ave
St Clair Shores, MI 48080

Dear Michael Seppala,

Last Friday, I came into Harper Sport Shop to purchase a pair of skates and a new hockey stick. A young man named Charles was helping me. He recommended a few pairs of skates and I decided on the Graf Supra 735 skates. I purchased them and wore them in my Sunday men’s league. By the end of the game, my right foot and ankle were very sore. Upon inspecting the skates, I had determined that the chassis on the right skate was slightly crooked. It was so slight that neither Charles nor I had noticed it in the store, but after skating for an hour and a half on them it was very apparent there was an issue.

The Graf Supra 735 boots themselves are very comfortable and I would like to stick with them. The issue with the crooked chassis needs to be addressed. I am requesting that you replace the malfunctioning chassis with a new one and profile the new steel blade at an eight radius, with a forward lean, and sharpened at three eighths of an inch. If you do not have the correct chassis in the store and need to order it from Graf, that will not be a problem. I will be able to wear my old skates to play in my league until this issue is resolved.

As a customer of Harper Sport Shop, a place I enjoy shopping, I feel compelled to tell you that I discovered a problem with your salesman. When I went home I looked up information regarding all the skates and hockey sticks I had checked out earlier. It turns out that Charles was not as knowledgeable in the field of hockey equipment as I originally thought. Charles had confused specifications of the sticks when talking about loading and kick points as well as other specifications. Despite that fact, I ended up purchasing the…...

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