Concord Bookshop and Change

In: Business and Management

Submitted By tbuck
Words 745
Pages 3
The Concord Bookshop and the Change process
Tara Buckenmyer
HCS/587
March 17, 2014
Carol Rohrback

Organizational Change and the Concord Bookstore

Change is inevitable for business owners. External forces like technological advances and consumer demands often places financial hardship on a company. The success of online shopping has forced bookstore owners to become creative in competing with Internet companies. To remain competitive and maintain viability, bookstore owners must be able to adapt quickly and implement organizational changes. Organizational change means introducing a new enterprise resource planning system to co-ordinate and standardize internal process (Spector, 2010). Businesses often turn to strategic renewal changes to improve profit margins and customer relations. An independently owned bookstore, The Concord Bookshop, underwent organizational change processes that led to failure.

The Concord Bookshop The Concord Bookshop was a thriving bookstore in Boston, Massachusetts, until national bookstore chains and the availability of online shopping affected its financial status. To improve the store’s financial position, the owners represented by a board president, elected to implement organizational changes. The owners no longer wanted to use a three-way management system. They elected to demote the existing managers into different positions and hire a new general manager. This came as an abrupt surprise to the current employees. Employees to the proposed organizational changes met the board with full resistance. The Concord Bookshop employees presented their concerns, but the board stood firm in their decision. The board’s lack of involving the employees in key business decisions fueled resistance to the changes they initiated. Employees do not naturally resist change, but they often resist change because of the way change is…...

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