Critical Thinking Application Paper

In: Business and Management

Submitted By pagele59
Words 719
Pages 3
Critical Thinking Application Paper
Linda Page
MGT/350
August 6, 2011
Hawthorne Welcher

Critical Thinking Application Paper
According to Paul and Elder (2006) Critical thinking is the art of thinking about thinking while thinking in order to make thinking better. It involves three interwoven phases: it analyzes thinking, it evaluates thinking, and it improves thinking. When the author thinks of decision-making and critical thinking, she knows that they go hand in hand. The author is employed by the Fort Gordon Commissary, which is a military grocery store. Within her department there are three store associates/ tellers and one lead teller, they all handle customer services. Being the lead teller the author has a major reasonability to up hold, especially with customer services. Our customers expect us to be able to fix whatever is wrong with their order, from over rings to lost items. There are days where the author has to make decision as to whether if the customer is due a refund or a simple exchange of an item or if the situation that the customer is complaining about is a bagger problem. This is where the author believes their biggest problem is the baggers and the way they bag. A lot of the time the tellers has to evaluate if the situation, to see if the bagger did damage the customer groceries or if the customer is trying to get over. The way that the tellers have been able to analyze the problem, is to tell the customer if there is any damage to their grocer the bagger will have to pay for it to be replaced. By this point the customer is singing a different tone and knowing that the baggers only income is the tips they make, the customer did not want them to have to pay for the damage. In critical thinking one must have a set of rules he or she must follow to help make the best decision there is. Within the customer services department we have found…...

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