Develop and Maintain Professional Competence

In: Business and Management

Submitted By ballbag79
Words 417
Pages 2
1. Explain how acquiring these skills will provide a competitive edge.

a. Completing Diploma of Management – In the retail travel industry there is no formal qualifications or training required to conduct business. By completing this course I will gain a competitive edge by being able to implement structures to our business to ensure it can grow efficiently, effectively and ethically. This will result in higher profitability while recruiting, training and retaining the right staff.

b. Chinese Cultural Awareness Webinar for Australian Inbound Tourism Operators – As China is the biggest emerging inbound market in Australian Tourism, completing this webinar will give me a competitive edge by being able to meet the needs and wants of Chinese Travellers with cultural awareness. This will provide a greater level of customer service and fulfilment when they are visiting our country.

c. Complete Bachelor of Information Technology majoring in Web Design and Development – As more and more consumers are planning holidays online completing this course will give me the competitive edge by being able to build and maintain my own online booking platforms. This will add more avenues of income to the business while lowering costs of having to outsource this work. It will also give me a qualification that is in high demand with most businesses looking to have a strong online presence now and in the future.

2. Examples of networking you have undertaken or are currently undertaking to enhance knowledge, skills or work relationships

a. Australian Tourism Exchange – I have been to 4 ATE events in my working career once as a supplier and the other 3 as a buyer. This event showcases products and services from all over Australia to the rest of the world. I have built several work relationships with suppliers and wholesalers from around the world as well as gaining…...

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