External Client Relationship Management

In: Business and Management

Submitted By robsond
Words 266
Pages 2
During my time working as a Sprint PCS telesales supervisor, I believed that the concepts of communication, as well as, personal participation, were the most critical components of any relationship and also equally the most difficult tasks facing any staff leaders or people in positions of authority. While I have rarely considered communications in the terms described by what we have learned in class this semester, I have definetly pondered the challenges and processes through which communication is expressed throughout professional organizations. In the business setting, I was most comfortable communicating individually with my employees, as well as, various customers and citizens who were interested in our companies services. I believe that my personality, interpersonal skills, educational training, and personal life experiences have enabled me to effectively communicate with people in meaningful ways. In class we learned that during oral communication situations the exchange of information between the sender and receiver is immediate, personal, and both parties have the advantage of interpreting non-verbal cues and clarifying verbal exchanges. One-on-one communication also provides the unique opportunity to build a meaningful relationship between the sender and receiver because of its personal nature. I am convinced that the foundation of any beneficial relationship is trust; and, trust is the result of effective communication. I was always told that trust is an investment that you have to be willing to make in others and that others are willing to make in me. It is fair to say that this form of communication enabled me to perform my duties accuretly and be a successful leader and…...

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