Hello

In: Business and Management

Submitted By cacajassica
Words 8579
Pages 35
The current issue and full text archive of this journal is available at www.emeraldinsight.com/0025-1747.htm

Crises, scenarios and the strategic management process
David Pollard and Sabine Hotho
Dundee Business School, University of Abertay, Dundee, UK
Abstract
Purpose – The aim of this exploratory paper is to consider the strategic importance of crisis management and integration of crisis planning with the organisation’s strategy processes, in particular the utilisation of scenario planning as a crisis planning activity. Design/methodology/approach – A review of the crisis management literature was undertaken and key issues identified, subsequently strategic aspects of crisis management were developed in the context of scenario planning. Findings – The paper contains a discussion of major factors related to a strategic approach to crisis management and a more proactive approach to building relationships with the media. Particular attention should be given to the roles and responses of the media and agencies acting on behalf of the company, as both should been treated in the same way as other relatively powerful stakeholders. The authors suggest that firms can obtain significant advantages through proactive preparation for major relevant contingencies, and its incorporation into the strategic management process. Originality/value – This paper brings together the debate on the strategic position of crisis management with scenario planning processes to provide a mechanism for designing, evaluating and managing crisis futures. It should prove useful to managers considering the development of crisis management, especially in a strategic context. Keywords Strategic planning, Strategic management Paper type Conceptual paper

Strategic management

721
Received May 2005 Revised March 2006 Accepted April 2006

Introduction Crisis management has been a expanding…...

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...Hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello hello ......

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...Hey hi hello First use Hello, with that spelling, was used in publications as early as 1833. These include an 1833 American book called The Sketches and Eccentricities of Col. David Crockett, of West Tennessee,[2] which was reprinted that same year in The London Literary Gazette.[3] The word was extensively used in literature by the 1860s.[4] Etymology According to the Oxford English Dictionary, hello is an alteration of hallo, hollo,[5] which came from Old High German "halâ, holâ, emphatic imperative of halôn, holôn to fetch, used especially in hailing a ferryman."[6] It also connects the development of hello to the influence of an earlier form, holla, whose origin is in the French holà (roughly, 'whoa there!', from French là 'there').[7] As in addition to hello, halloo,[8] hallo, hollo, hullo and (rarely) hillo also exist as variants or related words, the word can be spelt using any of all five vowels.[citation needed] Telephone The use of hello as a telephone greeting has been credited to Thomas Edison; according to one source, he expressed his surprise with a misheard Hullo.[9] Alexander Graham Bell initially used Ahoy (as used on ships) as a telephone greeting.[10][11] However, in 1877, Edison wrote to T.B.A. David, the president of the Central District and Printing Telegraph Company of Pittsburgh: Friend David, I do not think we shall need a call bell as Hello! can be heard 10 to 20 feet away. What you think? Edison - P.S. first cost of sender & receiver......

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