Hospitality Sector

In: Business and Management

Submitted By mohit7134
Words 2813
Pages 12
This Research Paper evaluates the various techniques and modes of business communication followed in the hospitality sector.
The main objectives of the research are listed below:
1. To understand and evaluate the communication system of a specific organization under Hospitality sector.
2. To evaluate the communication system during a crisis.
3. To evaluate the communication system that is used to convey any change in the organization i.e. Change Communication.
The organization in focus for the study is Accor Hospitality, which is based in Hyderabad. Data for the purpose has been collected through Telephonic interview.
The Table given below displays the various contents of the research paper.

1. Introduction to effective communication

2. Hospitality Industry

3. Introduction to Accor Hospitality

4. Interview Questions & Answers

5. Conclusion and new trends in communication


The word “communication” derived from the Latin word ‘communicare’ that means to impart, to
Participate, to share or to make common. It is a process of exchange of facts, ideas and opinions as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes.
It is the ability of mankind to communicate across barriers and beyond boundaries that has ushered the progress of mankind. It is the ability of fostering speedy and effective communication around the world that has shrunk the world and made ‘globalization’ a reality. Communication had a vital role to play in ensuring that people belonging to a particular country or a culture or linguistic group interact with and relate to people belonging to other countries or culture or linguistic group. Communication adds meaning to human life. It helps to build relationship…...

Similar Documents

Stress in Hospitality Sector

...the hospitality sector. By Group: Twinkling Stars Name Roll Sujan Sarker 27 Gayatri Saha 29 Md. Rubel Miah 42 Nasrin Akhter 45 Rothy Das Chaiti 46 Md. Kuraisin Hossain 66 BBA Program (4th batch) THM-222: Human Resource Department of Tourism and Hospitality Management University of Dhaka Dhaka, Bangladesh 2012 Letter of Transmittal 27 November, 2012 Mr. Md. Shariful Alam Khandakar Lecturer Dept. of Tourism and Hospitality Management Faculty of Business Studies University of Dhaka Dear Sir, It is a great pleasure for me to submit the summary on “Stresses in Hospitality Sector”. This study has given me the opportunity to know about job stress of hotel industries. The experiences that I have gathered through this study will help me in our future career, indeed. I would like to convey my special thanks and gratitude to Md. Shariful Alam Khandakar for condescending my effort & for giving me proper guidance and valuable advice. I try to my best to cover all the relevant fields. I will be honored to provide you any additional information, if necessary. Sincerely Yours, Group: Twinkling Stars BBA 4th Batch Dept. of Tourism and Hospitality......

Words: 1863 - Pages: 8


...Hospitality and Tourism Education and Training A Case Study of Scotland. Geno Trapaidze The Department of Hospitality and Tourism Management University of Strathclyde A thesis submitted in part of the requirements for the degree of MSc in International Hospitality Management September, 2007. ABSTRACT 1 The purpose of this study is to examine the role of education and training and its impact on labour supply to the Scotland hospitality and tourism industry; what are the current issues are there? And how those issues can be minimised? Its also seeks to identify the relation between the customer satisfaction and the service employees via service quality for maintain the growth of the hospitality and tourism industry. It also tries to identify the current labour market issues of the hospitality and tourism sector in Scotland, and how these issues can be minimised. Research will be conducted through five individual interviews. This research should help the hospitality and tourism managers/employers understand the importance of retaining staff. Also it will aim to make educational institutions aware of the gap between the content and the design of their hospitality and tourism courses/degree programmes in relation to industry demand, as highlighted in relation to current labour market issues such as staff turnover rate, retention problems, and the image of the hospitality and tourism industry in Scotland. Key words: Service quality, staff turnover, poor image...

Words: 16899 - Pages: 68


...Programme Title: | FD Travel and Tourism ManagementFD Hospitality Management and Licensed Retail FD Events Management | Module: | Marketing Management | Topic(s)/Element(s): | Marketing Mix | Tutor, Room & Ext.: | David Thorley SB 115, Tel 504563, EMAIL: Plummer SB 110, Tel 504481, EMAIL: | Issue Date W/C17/09/12 | Student Submission Date W/C03/12/12 | Staff Return Date W/C07/01/13 | Weighting:50% | Moderated by:D Thorley | Assessment Type:Essay | Assessment Number:1 | Script Submission Reference Code: | MarketMan 12 / 1 | Instructions to Candidates: You are expected to write an essay of 2,000 words on the topic given below. Assessment Task: Analyse the role of the marketing mix to a tourism / hospitality/ events organisation of your choice. You should agree your choice of organisation in advance with your tutor. Assessment Objectives: - Analyse the components of the marketing mix along with the constraints on the mix as related to various sectors of the industry. - Evaluate the components of the promotional mix in relation to the various sectors of the industry and identify a range of relevant media. - Understand the consumer decision making process and how it affects a range of mix variables Assessment Criteria: Your answer should include a clear examination of the concept of the marketing mix relating to a hospitality organisation, tourism or an events organisation. ......

Words: 327 - Pages: 2


...1. Task 1 Analyze current scale, scope and diversity of the hospitality industry so that your report will help The Mittal Group to take a decision. 1.1, M1 Assume that if I am a senior team member in “Expert Business Consultancy Firm” then my role is to show/give the information about the current scale, scope and diversity about the hospitality industry so that The Mittal Group will invest in hospitality industry and the information was briefly describe given below:- 1.1 Hospitality industry The Standard Industrial Classification (SIC) (1968) defined it as 'establishments (whether or not licensed for the sale of intoxicating liquors) providing meals, light refreshments, drink or accommodation (.Jones, 1996). Knowles (1996:2) further describes the hospitality industry as 'any combination of the three core services of food, drink and accommodation...a blend of 'tangible and intangible elements - and the service, atmosphere and image that surrounds them. Hospitality defines as the “reception and entertainment of guest, guest visitors with good well and friendly service”. Hospitality Industry is responsible for warm and friendly service to the people who have left their home for different propose service may differ depending upon type of the guest. Some of the examples of the hospitality industry are hotel, restaurant, pubs, nightclubs, travel agency, airlines, hospital etc. (Gurung, 2010) As Nepal is a country of Mount Everest, birth place of Lord Gautam......

Words: 4397 - Pages: 18


...BTEC Level 2 Extended Certificate in HOSPITALITY [pic] Smithills School Pride and Respect Unit 2 Unit code: D/600/9933 HOW THE HOSPITALITY INDUSTRY IS SUPPORTED BY OTHER INDUSTRIES [pic] Assignment 2 ASSIGNMENT BRIEF |Name: | |Form | | |Unit: |2 |Title: |How the Hospitality Industry is Supported by other Industries | |Assignment No: |2 | |Date Issued: | | |Critique Date: | | |Submission Date: | | |Credit Value: 1 |Guided Learning Hours: 10 | |Assessment Criteria to be covered in this assignment...

Words: 2350 - Pages: 10


...South African hospitality outlook: 2013-2017 (featuring analysis of Nigeria and Mauritius) 3rd annual edition June 2013 Destination Africa The information contained in this publication is provided for general information purposes only, and does not constitute the provision of legal or professional advice in any way. Before making any decision or taking any action, a professional adviser should be consulted. No responsibility for loss to any person acting or refraining from action as a result of any material in this publication can be accepted by the author, copyright owner or publisher. Destination Africa South African hospitality outlook: 2013-2017 PwC Third South African edition PwC’s team of hospitality specialists provide an unbiased overview of how the hospitality industry in South Africa is expected to develop over the coming years. The publication focuses on the following major industry segments: hotels, guest houses and farms, caravan/ camping sites, bush lodges and other accommodation. It details the key trends observed and challenges facing these sectors as well as considering their future prospects. South African hospitality outlook: 20132017 demonstrates deep knowledge of the local hospitality market and is a powerful tool for understanding critical business issues. To learn more about the challenges and opportunities that lie ahead for the hospitality industry in South Africa, please visit......

Words: 19158 - Pages: 77


...HE SIZE ,SCOPE AND DIVERSITY OF HOSPITALITY INDUSTRY The scope of the hospitality industry refers to the range of businesses that provide services and facilities. The hospitality economy is one of the country’s key industries with huge growth prospects in jobs. In employment terms, restaurant are easily the largest sector, closely followed by a pubs, bars and club with the hotel sector growing more slowly, and the contract food service sector holding steady . ECONOMIC PERFORMANCE the restaurant industry produces the most income which is not as profitable as other industries * The Industry employs over 1.8-2.4 million people. * It is estimated that the industry will require 30,000 to 35,000 trained people at managment and supervisory level year on year. * The canteen and cotract catering or contract food service sectors had also shown a strong growth. * Estimated,400,000 jobs in hotels and related services. * 1.26m jobs in restaurant. * 750,00 contract catering and in-hous catering jobs. * 20,000 jobs in event management * £7.4bn of foreign exchange export earnings. The restaurant industries produce the most income which is not beneficial to other industries when staff and other fixed costs are taken into consideration ,£47.53 contributed for each hour worked.£121.44 per hour in gambling industry and the most profitable of all whole tavel services generate £102.74 per hour then followed by pubs,bars and nightclubs at £80.89. Four Uk nation......

Words: 307 - Pages: 2


...Internship in Developing Australian Tourism and Hospitality Students’ Management Competencies Maree Walo School of Tourism and Hospitality Management, Southern Cross University, PO Box 157 Lismore, NSW, Australia Received 24 September 2001; accepted 8 October 2001 This study assessed students’ perceptions of their level of management competence, before and after the internship component of their degree programme. A self-assessment instrument utilising the management competencies within the Competing Values Framework (Quinn, Faerman, Thompson, & McGrath, 1990) was used for the empirical stages of the study. The key findings of this research imply that the internship programme has proved effective in contributing towards the development of management competencies for this cohort of students. The study provides valuable insight into the relationship between internship and the development of students’ management competencies and highlights the need for further research in this area (Asia-Pacific Journal of Cooperative Education 2001 2(2), 12-28). Keywords: assessment; tourism and hospitality; management competencies I n order to meet the future demands for appropriately skilled managers and workers, ongoing collaboration and consultation with industry is required to ensure the goals of all primary stakeholders - students, educators and industry employers - are met. One form of collaboration often included in tourism and hospitality university courses is internship or......

Words: 8746 - Pages: 35

European Hospitality Sector

...Room to grow European cities hotel forecast for 2014 and 2015. 18 gateway cities, Amsterdam to Zurich March 2014 II Room to grow Contents Summary 2 How did 2013 turn out? 4 Spotlight on prospects for 2014 and 2015 6 Beyond the data: trends transforming hotel businesses 14 Economic, travel and supply outlook 20 From Amsterdam to Zurich: Which cities are best placed to grow? 25 Appendices: Full data tables 49 Further reading 52 Contacts 53 Summary This third edition of our European cities hotel forecast is published against a backdrop of a region that has taken an economic pounding but is seeing clear evidence of economic recovery and returning confidence The world is changing at a pace and in this snapshot (taken in February 2014) we look forward to a resurgence in travel and hotel prospects in 2014 and 2015. 2 Room to grow (c)Suzanne Christ In terms of where hotels are compared to before the recession, in nominal terms the market is almost back at its pre-recession peak (reached during 2007) but it remains significantly behind in real terms. For example, European ADR is now only 5.7% below its pre-recession levels in nominal terms but 17.9% lower in real terms. There are 18 cities in this econometric forecast – all are important gateway cities and/or business and tourism centres and some are en route to becoming mega cities. The 18......

Words: 18551 - Pages: 75


...1.4 Explain the differences between types of operations including commercial and service sectors. Commercial Sector - What is the commercial industry? The commercial sector is a non-manufacturing business establishments, including hotels, restaurants, wholesale businesses, retail stores, warehouses, storage facilities, and health, social and educational institutions. Public Sector- What industries are in the public sector? Far from an industry filled with stuffy offices and jobsworths, the public sector is a huge employer with jobs covering everything from Firefighter Police Officer and Community Support Officer Politician Civil Servant Infantry Soldier Post Women and Postman Service Sector- What is the service sector? The service sector consists of the "soft" parts of the economy, for example: activities where people offer their knowledge and time to improve performance,productivity, potential and sustainability what is termed affective labor. The basic characteristic of this sector is the production of services instead of end products. Services (also known as "intangible goods") include advice, attention and access experience, and discussion. The production of information is generally also regarded as a service, but some economists now attribute it to a fourth sector, the quaternary sector. The tertiary sector of industry involves the provision of services to other businesses as well as final consumers. Services may involve the transport,......

Words: 2142 - Pages: 9


...Hotel Management and Restaurant Management Term Paper: Hotel management and restaurant management are the main elements of the proper management in the hospitality sector. Due to the development of tourism the demand in hotels is constantly increasing. Millions of people every year travel from country to country and they require a place for temporary living. Of course it is impossible to establish a hotel without the profound knowledge on the slightest peculiarities of this problem. Hotel business is quite a problematic one, so one should possess well-developed management skills to be able to control the work and the level of services at a hotel. A hotel is a complicated institution which offers a great number of services. Of course, every manager has to be aware about the services, the prices, the clients and the requirements which every hotel should meet. Naturally, a hotel seldom exists without its own restaurant, no wonder hotel and restaurant business is understood like a single unity. The restaurants differ according to their organization, cuisine, prices, level of services, type of clients, etc. The manager should be aware about the rules of the correct creation of a restaurant and its proper management: the design of the building, the type of the cuisine, the supply of the food products and ingredients of the highest quality to avoid scandals and negative impact of the dishes on the human health, catering, monitor the hygienic condition of the restaurant, advertise...

Words: 374 - Pages: 2


...the practical aspects of food and beverage production and service. Because of the nature of their job, hospitality managers need to have basic levels of practical skills, enabling them to work effectively within different kitchen and restaurant environments. Managers may need to work in kitchen and restaurant environments to support operational staff in times of need or to establish themselves as credible team players. Learners will develop understanding of a range of food and beverage production and service systems. Learners will undertake an investigation of staffing implications for different systems and businesses to inform system comparisons. Learners will study menu planning and recipes suitable for different industry contexts. They will also investigate the importance of financial processes including, purchasing options, costing of raw materials and commodities, and different selling price models. Learners will develop their understanding of the processes involved in planning and developing recipes and the factors that determine menu compilation for a variety of customer groups. Learning from this unit is demonstrated in the planning, implementation and evaluation of a food and beverages service for a hospitality event. Ultimately, learners will be able to transfer and apply their expertise to different food production and service situations within the hospitality industries. The effective use of planning, coordination and communication skills will be......

Words: 3941 - Pages: 16


...The Importance of Customer Service in Hospitality March 5, 2012 “Customer service is the essence of the hospitality industry. The importance of customer service in hospitality is stressed in professional courses as well as on-the-job training module since aspiring hoteliers, restaurateurs and others in the industry need to be well aware of its significance and implication for successful business operations”. In recent years, the term hospitality has become increasingly popular and may be interpreted in a number of ways whether it is commercial, industrial or public services. King, in his book, states that hospitality may have four attributes which are that must have a relationship between individuals who take the roles of host or guest, this relationship may be commercial or private, the keys to successful hospitality in both the commercial and private sectors include knowledge of what would evoke pleasure in the guest and hospitality as a process that includes arrival, providing comfort and fulfillment of guest’s wishes, and departure. Tourism industries are not the same as other industries. It is because we provide services to the customer while some industries provide the tangible product. Thus, hospitality and tourism can not be separated as hospitality is the key to success in the tourism industry. The following paragraph will discuss the importance of hospitality in relation to the tourism industry. Firstly, there are several components in the tourism industry,......

Words: 807 - Pages: 4


...socio-economic phenomenon comprised of the activities and experiences of tourists and visitors away from their home environment, serviced by the travel and tourism industry and host destinations. Tourism offers various economic, social, cultural and physical environmental benefits which can be generated from the array of services, also called tourism supply. Tourism supply components are classified into five (5) main categories: (1) natural resources, (2) infrastructure, (3) hospitality, (4) transportation, and (5) superstructure. Products of these supplies are anchored on the labor of both the public and private sectors.[i] The industry is generally a profit-oriented and satisfaction of the tourists and visitors is the main factor to stay long in the industry. With the current global financial crisis, and the high competition in the market, engaging in this industry is not an easy venture.[ii] To be involved in the industry and be competitive, tourism managers in general, be it government or private sector shall develop effective and efficient strategies or mechanisms to enhance the potentials of the community, implement and sustain the program. In any program, program managers always adopt the three (3) key implementation stages, which are: 1. pre-implementation stage, 2. implementation stage, and 3. ensuring sustainability stage.[iii] The Municipality of Bulan, located at the southwestern most tip of the Island of Luzon is presently on the wake of developing......

Words: 1421 - Pages: 6


...sluggish economy, there is no significant trigger for the industry during the next two-three quarters. While the start of the next season (in Q3, 2012-13) may bring some relief to the industry in some specific markets, we expect real traction to return to the industry only by 2013-14; overall, we expect this to be a slow and long slog to recovery. We expect ARR growth during the current fiscal to be limited to around 5%, followed by around 5-8% during 2012-13. In the current inflationary environment, RevPAR growth of around 6-7% is required to maintain profitability levels. All the same, we remain optimistic on the long term growth story for the Indian hospitality industry. The improving demographics, rising affluence and the current under penetration throw up significant growth opportunities for the hospitality sector. This is further reinforced by the India-centric growth strategy several global hotel majors are following. An uneasy calm prevails in the global markets; consumer confidence low Over the past few quarters, the global economy has been affected by various natural, social and economic headwinds; the earthquake in Japan during March-2011, the floods in Thailand during October-2011 or the civil unrest in the Arab countries and most importantly the ongoing economic crisis in the EU. Despite these upheavals, foreign tourist arrivals (FTA) to India grew by 8.8% to 62.9 lakh tourists while international tourist arrivals grew by 4.4% to 980 million......

Words: 1083 - Pages: 5