Hr587 Keller Strategic Change Paper

In: Business and Management

Submitted By neturu2007
Words 3645
Pages 15
EXECUTIVE SUMMARY The Division of Family and Children Services “DFCS,” where I was employed for 1.5 years in Child Protective Services “CPS,” is under the Georgia Department of Human Resources “GA DHR” that investigates child abuse and neglect, provides placement for foster children, provides assistance to low-income families in the form of childcare assistance, on-the-job training, and other support services. In an effort automate case management procedures, DFCS participated in a federally funded program that offers states the opportunity to create SACWIS (State Automated Child Welfare Information System). The plan to implement this system was divided into phases as follows: Planning Phase, Work Phase and Active Implementation Phase. These plans entail implementing new technologies through SACWIS and partnering with community groups that may serve the same clients and work process redesign where the actual case management duties are automated through the system. Using Kotter’s Change Model, I analyzed the strategic change initiatives DFCS initiated and gathered very interesting results. Additionally, I analyzed this organization to be in the growth phase in the life cycle of development, entering maturity. The change was driven by the state of the economy and the need of the department to manage the volume of applicants, child abuse and neglect cases on the rise, and the need for technology advances within this government division. I evaluate the efforts to involve communication through email but lacked management communication directly. Feedback from employees were not initiated and unwelcomed as in most government facilities because the change comes from legislation or headquarters.

PLANNING CHART
[pic]Chart 1
ASSESSMENT/DIAGNOSIS
This model details the planning phase of implementing SACWIS and mentions the teams that were initially…...

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