Indian Call Centre

In: Business and Management

Submitted By erickaaaxxx
Words 1047
Pages 5
I.

A new day, same old routine.

By the time the sun drowned in the horizon on the night of June 17th, the rays of light glimmered in the darkness while I bounded across the pavement racing to my destination, desperate to be there before it was too late, as log in time were monitored constantly. Another day at Infofield Business Solutions, yesterday marked the fourth year anniversary of my employment for the company, but yet I was filled with sadness rather than contentment, I knew that there was no hope of me getting promoted, due to the senior management was dominated by men.

I gulped back the tears, as I reminisced to last year when I had worked extremely hard to get the promotion that was available, I sacrificed spending time with my family to do several overtime shifts and ensured that I delivered an excellent quality service to customers, for the job to only get handed to a fellow man colleague that lacked in qualifications and motivation. For me, I should have gotten the job but I knew that I just had to accept the inequalities that occurred in the industry, as women were seen lower than men and could only be junior management.

Once I entered the large, high-ceilinged room, I detected rows and rows of workstations placed in compartments divided by shoulder high partition, this was only one out of many rooms. As I quickly glanced at different rows, one woman caught my attention with her red bloodshot eyes that were sagging with fatigue and purple marks on the bottom of her lashes indications of her restless night, I was intrigued to find out why she had been so restless but it was in no doubt the working time shift of middle of the night till early morning that cause this, the call centre ensured working hours tailored the western world time zone, as the customers were mainly from united kingdom or America.

I marched over to row…...

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