Interpersonal Communication

In: Business and Management

Submitted By shaushaa
Words 12092
Pages 49
Faculty of Hospitality and Tourism Studies

Interpersonal Skills

Interpersonal Skills Front Office Department, h e M a l d i T January 2012

ves National University

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TABLE OF CONTENTS

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7

COMMUNICATION SKILLS COMMUNICATION BARRIERS FEEDBACK TELEPHONE TECHNIQUES WORKING WITH OTHERS LEADERSHIP AND NETWORKING PRESENTATION SKILLS

Page 03 Page 06 Page 08 Page 09 Page 14 Page 17 Page 19

Interpersonal Skills Front Office Department, January 2012

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CHAPTER 1

COMMUNICATION SKILLS
In this Chapter; Definition of communication and its process Major parties, tools and functions of communication Types of communication Barriers to communication and ways to overcome them Effective, active listening skills and ways to avoid distractions

Interpersonal Skills Front Office Department, January 2012

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Introduction The purpose of communication is to get your message across to others clearly and unambiguously. Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication. By successfully getting your message across, you convey your thoughts and ideas effectively. When not successful, the thoughts and ideas that you convey do not necessarily reflect your own, causing a communications breakdown and creating roadblocks that stand in the way of your goals – both personally and professionally. In a recent survey of recruiters from companies with more than 50,000 employees, communication skills were cited as the single more…...

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