Job Satisfaction

In: Business and Management

Submitted By jannatulferdows
Words 8428
Pages 34
American International Journal of Contemporary Research

Vol. 2 No. 6; June 2012

A Case Study of Human Resource Practices in a Private Sector Pharmacy in Trindad and Its Comparison to the Best Practice Model
Sandeep Maharaj1SHalimar ALI1, AlliaHUSAIN1, Cassie JOSEPH 1,Dushala PRASHAD1 Sureshwar Pandey2 1,2 School of Pharmacy The University of the West Indies, St. Augustine Eric Williams Medical Sciences Complex Mount Hope, Trinidad & Tobago Abstract
Objective: To conduct a case study on the Human Resource Practices in a Pharmacy and compare their practise to the Best Practice model. Method: An interview was conducted, with respect to the Human Resource Practice employed at a private sector pharmacy. A list of the questions used as a guide during the interview is attached in Appendix 1. The overall response rate was 100%. Results: The results obtained were summarized in a table. It showed at the pharmacy under study adopts 6 of the 10 best practices: Providing a Safe, Healthy and Happy Workplace, Providing Performance linked Bonuses, Utilization of 360 Degree Performance Management Feedback System, and Utilization of a Fair Evaluation System for Employees, Highlighting performers and Employing Open house discussions and feedback mechanisms. The practices which are not carried out by the pharmacy include an Open book management style, knowledge sharing, reward ceremonies and surprising employees with unexpected rewards. Conclusion: From the interview it can be deduced that the pharmacy employs most of the Best practices listed, with the results being reflected by its acclaimed customer service. However it can be noted that to improve their H.R. Management they should attempt to utilize all the practices listed.

Keyword: Human Resource, Pharmacy, Case Study 1. Introduction
There is a big secret in the Pharmaceutical Industry, one that if revealed prematurely…...

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