Knowldge Process Outsourcing

In: Business and Management

Submitted By oliverjavier9
Words 4065
Pages 17
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Graduate School of Management

Pamantasan ng Lungsod ng Maynila

Intramuros, Manila

GRADUATE SCHOOL OF MANAGEMENT

Doctoral Program

Dissertation Writing

EFFECTS OF KPO STRATEGIES ON FINANCIAL SERVICES INDUSTRY IN THE PHILIPPINES

Submitted to: Dr. Pescadera

Submitted by: Oliver A. Javier

TABLE OF CONTENTS

CHAPTER 1 3
Introduction 3
Background of the Study 3
Statement of the Problem 7
Significance of the Study 8
Scope and Limitation 9
CHAPTER 2 10
Review of Related Literature 10
Benefits and Risks of KPO 13
Synthesis 17
Conceptual Framework 18
CHAPTER 3 20
Methodology 20
Research Locale 21
Samples and Sampling Techniques Used 22 Population 22 Sampling techniques and Sample size 22
Instrumentation 23
Procedure 24
Statistical Analysis of Data 25

CHAPTER 1

Introduction

Background of the Study

The present day world is witnessing a rapid change from an industrial to a knowledge-based economy. In the knowledge economy, there is knowledge intensity where efficient production relies on information and know-how. A highly skilled labor force is the key to success in the knowledge economy and knowledge industry (Skyrme 1997, Stiglitz 1999). The knowledge professionals involved in the knowledge economy are referred to as knowledge workers. Knowledge workers are those workers who have higher levels of education and their work is the output of their skills (Taylor 1998). Also in a knowledge economy, the sustainable comparative advantage of a country lies in its intellectual resources in comparison to its natural resources or cheap labor force (World Development Report).

Knowledge Process Outsourcing refers to the outsourcing of high-end complex tasks and processes like market research, investment research, patent filling, legal and…...

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