Lugger vs Butchers

In: Business and Management

Submitted By charris1972
Words 2003
Pages 9
Case Study 2 – Does This Milkshake Taste Funny?
Clinton E Harris
Texas A&M University – Commerce
February 15, 2014

Introduction George Stein is a college student hired by Eastern Diary. Without any training, George was immediately assigned to the night shift who operated without supervision. The night shift was led by another laborer named Paul Burnham who was given the production orders by the plant supervisor as he was leaving for the day. The night crew was given two objectives, to complete the assigned production runs and clean the machinery before the night shift was over. Stein’s dilemma began when contaminated milkshake mix was clogging the filtration system of the equipment. Burnham instructed Stein, after several attempts to clear the clogging, to remove the filters altogether to ensure the batch completed before the end of the shift. Removal of the filters meant that the maggots that were contaminating the mix would be allowed to flow into the customer’s end product. There are several key management deficiencies that led to the dilemma faced by Stein and the night crew. First, Burnham’s decision making process and the lack of quality standards are indications that the company’s cultural climate is not focused on producing a quality dairy product. Second, the absence of a formal leadership structure allowed a young crew of unsupervised workers to waste company time and resources which resulted in a poor decision to meet the expectation of completing the production run before the end of the shift. Lastly, the organization’s minimal controls on production to limit waste of resources allowed the night shift to misallocate their production time in lieu of horseplay which resulted in a rush to finish the batch before the end of the shift.

Ethical Behavior Kuntz et al. (2012) argue in their study that not only age, but other occupational…...

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