Management Systems and Quality Management Systems L'Oreal

In: Business and Management

Submitted By Tati09
Words 342
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Quality is a concept. It consists of meeting expectations of consumers. A quality product is able to satisfy most of people. The concept of quality can be illustrated by a lot of material characteristics in a product: design, material components, easy to use, technological … But, others elements must be noticed, generally, immaterial things such as durability, price (value for money), after-sales services, and image … Quality is something subjective and objective in the same time. Some elements are objective and can be appreciated in the same way by everybody (material components, high technology for example). In the other hand, some elements can be appreciated in a personal way (peculiar to personal values, to personal point of view …).
The Quality Management System (QMS) is based on the quality concept. It’s a system organized by companies to reach quality objectives. The QMS aims to improve results and performance of a company. This system is made by values and standards specific to the company or not. For example, ISO 9000 standards must be included in the QMS of companies. The QMS concerns all company’s departments but each department has generally the control of its QMS. This system belongs to the global company strategy. The two main goals of the QMS are: guarantee quality product and satisfy the customers. The execution of a good QMS corresponds to five simple actions: planning, doing, checking and adjusting. The interest of a good QMS is : to ameliorate the turnover and to create value.
The QMS of L’Oréal aim to guarantee a perfect quality from products conception until products distribution in stores. The QMS create control processes which permit to make sure that the product is a quality product. These controls processes are done at each stage of production, from raw materials to packaging and sales. L’Oréal recruits external organisms like Food &…...

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