Resistance to Change

In: Business and Management

Submitted By cstefo
Words 1899
Pages 8
Resistance to Change
Chris Stefo
Benedictine University

Resistance to Change 1
In the case study Steve Jackson Faces Resistance to Change, Steve Jackson has researched the need for his company to integrate a new software called BSO into the Western Construction Company. Jackson has taken necessary steps to ensure the software is appropriate for the company, beta tested the software with other workers including his boss, and everyone that used the software was impressed. There is one employee who is reluctant to the change in software. The co-worker, Mike Barnett, believes that Western Construction does not need the new software and has voiced his disapproval of Jackson and his ability to perform in his current position. Jackson’s challenge is to figure out how he is going to persuade Barnett that the software is needed for Western Construction. If he is unable to get Barnett to come on board, the BSO software update may be cancelled.
Resistance to change is a common problem for management. When companies are seeking to improve an aspect of their business, employees will naturally show resistance. “Although change agents are understandably frustrated by passive or active resistance to change, they need to realize that resistance is a common and natural response” (Lawrence p.436) . Kurt Lewin was a psychologist who developed the force field analysis model to describe the process of environmental forces that force companies to change. He came up with the model more than 50 years ago, but it still helps explain how resistance to change occurs and how to accomplish the change. “One side of the force field model represents the driving forces that push an organization toward a new state of affairs.” ( Lawrence P.434) “The other side of Lewin’s model represents the restraining forces that maintain the status quo. These…...

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