Situation Background

In: Business and Management

Submitted By mmo06
Words 892
Pages 4
Johannes Sends and receives an email

Johannes is an auditor in a multinational firm, based in Rotterdam Holland, who is under pressure from a client for a financial statement result from a Mexican subsidiary of the mother company.
Frustrated by the pressure he is under; he sends an email to his counterpart in Mexico Pablo Mendenez, despite sending him several emails about the topic and not getting any reply.
His email was described as ‘facts and figures’. To his surprise, Johannes receives an email from his counterpart in Mexico, where Pablo is clearly offended by the first email.
Pablo’s reply to the email puzzled not only Johannes, but also his two colleagues working with him in Holland.
Johannes works in Holland, and most probably makes part of the ‘Germanic Europe’ culture cluster: he is assertive, aggressive, result and task oriented, has a ‘future orientation’: he is mainly concerned with future results and doesn’t give time or attention to gratification and asking or celebrating the past.
On the other hand, Pablo is Mexican. He most probably belongs to the Latin America Cluster: he is collectivistic, has a great deal of respect to people with authority, experiences levels of anxiety when threatened with high level of uncertainty, and is emotional and relationship-oriented.
The perception from Johannes point of view is that by writing this email, Pablo his counterpart, will understand the urge and the level of importance of this email and will make him jump into action and submit the financial results. Johannes expresses: he was shocked – puzzled by the answer. Johannes and his Dutch and Belgian colleagues said: you got the point across clearly. For him, he proposed a solution with a timeline also a set or future actions to avoid such delays. (The email had bullet points and clear tasks)
On the other hand, Pablo receives an email with direct orders…...

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