Six Sigma

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UNLV Theses/Dissertations/Professional Papers/Capstones

10-1-2011

Lean and Six Sigma in Hospitality Organizations: Benefits, Challenges, and Implementation
Justin M. Lancaster
University of Nevada, Las Vegas

Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Business Administration, Management, and Operations Commons, Hospitality Administration and Management Commons, and the Strategic Management Policy Commons Repository Citation
Lancaster, Justin M., "Lean and Six Sigma in Hospitality Organizations: Benefits, Challenges, and Implementation" (2011). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 1150.

This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact marianne.buehler@unlv.edu.

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Lean and Six Sigma in Hospitality Organizations: Benefits, Challenges, and Implementation.

By

Justin M. Lancaster

Masters of Science University of Nevada Las Vegas 2011

A professional paper submitted in partial fulfillment of the requirements for the

Master of Science Hotel Administration William F. Harrah College of Hotel Administration

Graduate College University of Nevada, Las Vegas December 2011 Chair: Dr. Robert Woods

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PART ONE Introduction The hospitality industry has perhaps been hit harder than any other industry in this current recession. People have less discretionary income and as a result are not traveling as often and spending as much when they do. Resort companies like MGM and Caesars Entertainment have accrued immense amounts of long-term debt over the past ten years to fuel the great expansion of resorts in markets like Las…...

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