Understanding Emotions in Organizational Change - Change Management

In: Business and Management

Submitted By saeed444
Words 3679
Pages 15

Table of Contents

1. Abstract 3
2. Introduction 3
3 Relating Emotions and Identity and Change 4
3.1 Emotions and Identity connection 4
3.2 Continuous Change Challenges Identities 5
3.3 Identity Work and Emotion in Change 6
3.4 Organizational change and Emotions 7
4. Counter Productive Emotion Management 8 4.1 Display Rules 8 4.2 Change Roles and Obligations 9 4.3 Interpersonal Influence 9
5. Guidelines for managing emotions during change 9
6. Discussion 10
7. Conclusion 11
8. References 12

Change is endemic. It is rapid, and often has significant implications. Change has become the norm rather than the exception, leading organizations through fundamental change processes still poses a major challenge to management. Emotional reactions are often viewed as one of the obstacles to successful change. In this paper I re-conceptualize the emotional experience of change through an identity lens, guided by the question of how and why organizational changes tend to be experienced emotionally. Firstly, I argue that continuous organizational changes are experienced emotionally. Secondly, I view identity as constructed from experiences relating a person to his/her world. I argue that organizational change alters such relationships which form our identity. And third I assume that as outcome of such disruptive changes, individuals engage in identity work in order to incorporate ongoing emotional experiences into a coherent self. Finally, I talk about how the concept of identity work adds to the emotional experience of organizational change.

The purpose of this paper is to examine how and why organizational change is an emotional experience. Considerate the dynamics of organizational change and…...

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