“a Critical Analysis of Balanced Scorecard as a Performance Measurement Tool: an Overview of Its Usage and Sustainability”

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A critical analysis of Balanced Scorecard as a performance measurement tool: an overview of its usage and sustainability

A iti al a alysis of Bala ed “ o e a d as a pe fo

TABLE OF CONTENTS a e

easu e e t tool: a o e ie of its usage a d sustai a ility

TOPICS

PAGE i ii iii iv-v

LETTER OF TRANSMITTAL DECLARATOIN ACKNOWLEDGEMENT ABSTRACT

CHAPTER ONE

INTRODUCTION 1.1 Background of the study 1.2 Objective of the study 1.3 Scope of the study 1.4 Methodology 1.5 Limitations of the study BALANCED SCORECARD 2.1 Overview of the Balanced Scorecard (BSC) 2.2 Objective 2.3 Design 2.4 Original design method 2.5 Improved design method 2.6 Popularity 2.7 Variants and alternatives CRITICAL ANALYSIS ON THE CONCEPT & USING OF BALANCED SCORECARD WHETHER IT IS THE UNIVERSAL SOLUTION FOR THE BUSINESS MANAGEMENT? 3.1 Crucial investigation of the concept and using of Balanced Scorecard 3.2 A comprehensive new approach for the measurement and management 3.3 Is the Balanced Scorecard a universal key to the business management? 3.4 Balanced Scorecard: a question of conjecture and application CHAPTER FOUR: THE SUSTAINABILITY OF THE BALANCED SCORECARD 4.1 The Balanced Scorecard: an instrument for sustainability management 4.2 Different possible approaches of integrating environmental and social aspects 4.3 The process of formulating a sustainability Balances Scorecard

4-7 5 5 5 6 7 8-15 9-11 12 12-13 13 14 14 14-15 16-25

CHAPTER TWO

CHAPTER THREE

17-21 21-22 22-23 23-25 26-32

CHAPTER FOUR

27-28 28-30 31-32

1

A iti al a alysis of Bala ed “ o e a d as a pe fo

a e

easu e e t tool: a o e ie of its usage a d sustai a ility

CHAPTER FIVE

FINDINGS 5.1 Balanced Scorecard links the performance measurement for better business management and it is an universal solution 5.2 The sustainable Balanced Scorecard 5.3 Why sometimes BSC fails? 5.4…...

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